FAQs

Q: How can I place an order?

A: Select a category from the drop-down menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a color, size and add special requirements if needed.

Q: If I can not find my favorite dress on your website, can I send pictures to you, and you help me to make it?

A: If you can not find your favorite wedding dress or party dresses at our site, you can send the dress pictures to us, we accept to customize your dress according to the picture without extra charge. In order to make sure the high-quality dress made for you, please offer us at least two pictures, including front, back, and some detailed dress pictures.

Q: What if I would like to do some alterations on the dress, like adding the straps or changing the back style? Do I need to pay extra money?

A: It is no problem to make some alterations on the dress, and it is free, please tell us clearly where you want to change, then we will custom made your dress according to your requirement.

Q: Can I see some real picture of the dresses?

A: we only take photos when customer required, so if you like some dress and want to see the real picture, please contact us, we can check for you. if we have, we will send the picture to you soon.

Q: How can I check my order status?

A. After you place your order, and want to know your dress status, please log in our website firstly click My Order to check it, if there is no any new updated, you can send an email to us at service@suzhoudress.co.uk, we will reply to you within 24 hours.

Q: I would like to cancel my order.

A: Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.

Q: Which payment options are available?

A: You can pay for your purchase with all major Credit and Debit Card, PayPal, Klarna, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.

Q: Is my payment secure?

A: Definitely yes! We use the highest industry standards to secure our website and the payment process. Suzhoudress.co.uk is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Q: How to know my size?

A: Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.

Q: How to measure myself?

A: We use three different factors, Bust, Waist, and Hips.

- Bust: Measure around the fullest part of your bust.

- Waist: Measure around natural waistline.

- Hips: Measure around the fullest part.

Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra, if so, measure yourself without a bra.

Q: My body measurements don't fit a specific size!

A: You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.

Q: Are the sizes e.g. UK 10, standard UK sizes?

A: There are no standard sizes for dresses in the UK or the EU, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.

Q: Which Shipping options are available?

A: We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.

Q: Where can you ship to?

A: We ship everywhere around the world. So please write down your address clearly, which will help us to ship your dress to you correctly and timely.

Q: How much will the shipping cost?

A: During you place the order, please CHOOSE the country where the dress will be shipped to, and you will know if it is free shipping for your dresses.

Q: How long is the delivery time?

A: When your parcel leaves our quality assurance warehouse, it takes around 7-8 days to reach you, depending on the item you order, its origin and destination.

Q: Can I change the delivery address after the order was placed?

A: Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.